Developing a proficient non-emergency medical transportation management platform
About the client
The platform is a digital ecosystem designed to transform non-emergency medical transportation (NEMT). It connects patients, transportation providers, and insurers in one place, making it possible to schedule trips, automate billing, and monitor service performance with greater transparency. By addressing long-standing issues of inefficiency and reliability in NEMT, the platform ensures that patients can access medical care on time, providers can manage operations more effectively, and insurers gain visibility into service quality and costs.
Healthtech
Logistics
Branding
Website Design
UX/UI Design
Product Development
Client’s challenges & expectations
The non-emergency medical transportation sector has long struggled with inefficiencies caused by manual processes. Scheduling delays, billing errors, and communication gaps between patients, providers, and insurers led to missed appointments and higher administrative costs. These issues not only created frustration for patients but also limited the scalability of service providers who needed more reliable and transparent tools.
The client expected a solution that would streamline these fragmented processes while being flexible enough to support future industry growth. Their vision was to create an integrated platform that could serve multiple stakeholders, improve operational efficiency, and ultimately raise the quality and reliability of medical transportation services.
Our approach
- Strategy, research & design foundation
- Conducted market and competitor analysis to identify user needs and industry gaps
- Designed clear information architecture and user flows for patients, providers, and insurers
- Built a unified design system with over 200 screens, ensuring consistent interactions and reduced development time
- Product development
- Developed scalable front-end components with React, Redux, and MUI to ensure long-term adaptability
- Implemented state and side-effect management using Redux-saga for reliable backend communication
- Integrated Google Maps for real-time trip tracking and Luxon for accurate scheduling across time zones
- Delivered analytics dashboards and provider-facing tools to improve performance monitoring and claims management
- Ensured maintainability and scalability through reusable UI components and alignment with the client’s internal dev workflows
- Conversion & communication
support- Designed clear calls-to-action throughout the website
- Delivered branding assets, pitch decks, and social media materials to strengthen investor outreach and brand visibility
Results
After 3 years of cooperation, the platform secured funding in the tens of millions, expanded its network to thousands of transportation providers, and began managing hundreds of thousands of trips annually. It also earned recognition among the world’s most promising digital health startups, highlighting its growing influence and credibility in the healthcare sector.
- Business value
- Improved reliability of medical transportation services
- Stronger credibility and trust within the healthcare industry
- Streamlined billing and communication between stakeholders
- A scalable foundation to support ongoing growth and expansion
